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FAQ

PAYMENT

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments, all through PayPal. You do not have to have a PayPal account in order to purchase from this store. Although, if you already have a PayPal account you may use it.

PayPal
SECURITY

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

RETURNS

We do consider all sales final. If you find there is a problem with your order please contact us by email so that we can find a solution. We want you to be happy with your purchase!

PORCELAIN/STONEWARE/GLAZES/FOOD SAFETY

Since each piece is formed and glazed by hand you may find slight imperfections. These are intentional and are part of the character of the individual piece. All of our pieces are glazed with lead free, food-safe glazes. In some cases we recommend using a piece only for decorative use, not for food. These pieces are called "Decorative" pieces and a description is given on why it is not recommended for food.

RECOMMENDED CARE

All of our ceramics are dishwasher safe, unless otherwise noted. I prefer to hand wash mine. Where there is highly textured porcelain or stoneware I would recommend taking a fine brush and brushing those areas to make sure no food is left behind. On many of our pieces the rims and bottoms are unglazed. Unglazed clay will retain moisture so it is best to make sure they are thoroughly dried before setting on wooden furniture.


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